Frequently asked questions about our IT services

Yes. We host WordPress and static sites in datacenters located in Canada. Your data stays in the country, under Canadian and Quebec privacy laws. Daily backups and SSL certificates are included.

Yes, that happens all the time. We start with a quick audit of the site, then handle the full migration: files, database, email and domain name. In most cases the transfer happens with zero downtime for your visitors.

Website hosting starts at $5 per month and domain names at $20 per year, with domain privacy included. The final price depends on the size of the site and your needs, but it is always a fixed, predictable fee with no hidden charges. A free 30 minute call is usually enough to give you a clear price.

No. We are based in Montreal but we work remotely with clients across Quebec, Canada and internationally. Most of our services (hosting, development, web design, licensing, Microsoft 365) are delivered perfectly well at a distance.

Yes. We supply Microsoft 365 and other business software (security, backup, collaboration). You get the right plan, consolidated billing, deployment and support in one place. Ask us for a quote on the product you need.

Yes, that is our core role: day-to-day employee support, onboarding and offboarding, device setup, license and security management, in French and English. We mostly support teams of under 50 people, with same day responses.

Yes. Web applications, client portals, APIs, integrations and internal tools. We deliver in small usable steps, documented, and the code is yours. A free 30 minute call is enough to scope the need.

Yes. From mockup to live site: design, development, baseline SEO, hosting, and training so your team can edit the content themselves.

Hourly IT support starts at $45 per hour. For a team that calls us regularly, a monthly plan includes support and proactive management of devices and licenses, and almost always costs less. We recommend the right option after a 30-minute call.

Yes, across the greater Montreal area, for example to set up workstations, printers and networks. Most everyday requests are still resolved remotely the same day, anywhere in Quebec and Canada.

Both exist. The monthly plan includes support and proactive management of devices and licenses, and almost always costs less for a team that calls us regularly. Hourly suits occasional needs and one-off projects.

Yes. Give us the start date and the role: the computer is configured, protected and tested, and accounts and access are created, before day one. The same written process applies at departure, to remove access and recover the equipment.

Yes. We recommend, order, configure and deliver computers, phones and accessories, then keep track of them: inventory, updates and encryption.

Everyday requests get a reply the same day, Monday to Friday, 9 am to 6 pm (ET), in French or English, through a single point of contact.

From $5 per month for a site. Domain names start at $20 per year, with WHOIS privacy included, and migration from your current host is included. The final price depends on the size of the site and your needs, and you get a fixed fee before we start.

No. Migration is included when you move to us: copying files and the database, testing on a temporary address, then switching DNS once everything is verified, with no visible downtime for your visitors. Your email and domain are migrated at the same time.

Yes. The servers and the backups are physically in Canada, which makes compliance with Quebec's Law 25 on the protection of personal information much simpler.

You email or call us, and our team picks it up, not a call centre. The site is also monitored with uptime alerts, and a restore usually takes ten to thirty minutes for a typical small business site.

No, it isn't required. We can manage the domain where it is, or transfer it to us. Either way, it stays registered in your name, in an account you own.

In most cases SPF, DKIM or DMARC records are missing on your domain. We set them up and document them, which is usually a one-evening fix, so your email reaches the inbox.

Yes. We clean the site, bring it back online, then close the entry point: plugins updated, passwords changed, firewall and two-factor authentication on admin accounts, so it doesn't happen again.

No. The firewall runs server-side rather than in a WordPress plugin, so it doesn't weigh down every page. Combined with server caching, your pages stay fast.

Tell us what you need. We check availability and send a quote before ordering.

Not necessarily. We can take over management of your existing licenses or help you move to a better plan.

We do. Deployment, configuration and day-to-day support come from the same team that supplies the licenses.

If your team lives in Excel and Teams, Microsoft. If it lives in Gmail and shared docs, Google. We give you a clear recommendation after seeing how you work.

Small tool: one to three weeks. Application or portal: two to six weeks for a first usable version.

You do. It ships with documentation and can be taken over by any team.

Yes. We start with a review of the code and hosting, then propose clear steps.

That's planned for. Tools are built to be changed, and you're not obliged to go through us forever.

Almost never. The goal is to make what you have work better, not replace everything.

We measure it before starting. If the gain doesn't justify the work, we'll tell you.

A business site usually takes three to six weeks, depending on how quickly approvals and content come in.

Yes. We plan redirects before launch to protect your search ranking.

If you want it, yes: French and English, with the correct language tags for search engines.

Yes, and that is planned from the start. You get short training and documentation.

Licenses start at $4.50 per user per month. The exact price depends on the product, the plan and the number of users. We send you a clear quote before anything is ordered.

Business Standard provides email, Teams and the Office apps. Business Premium adds advanced security: device protection, conditional access and management of computers and phones. Once you have sensitive data or remote work, Premium is usually the right choice.

Yes. You can move up to a higher plan at any time and add or remove users. We handle the change so your employees don't lose their email or files.

Microsoft 365 Business plans (Basic, Standard, Premium and Apps) are limited to 300 users. Beyond that, Enterprise plans (E3, E5) apply.

Microsoft 365 is a subscription: always up-to-date apps, email, Teams, cloud storage and security. Office 2024 is a one-time purchase of a few apps without the online services. For most businesses, the subscription is more practical and more secure.

From $4.50 per user per month. Depending on the product, billing is monthly or annual, per user. We put everything on one invoice and track your renewals so nothing expires without you knowing.

For a Canadian Microsoft 365 account, the core data (email, SharePoint, OneDrive, Teams) is stored in datacenters in Canada. We verify the configuration of your environment to confirm data residency.

Microsoft protects its infrastructure, but not your accidental deletions or an attack that encrypts your files. An independent Microsoft 365 backup is strongly recommended, and we can set it up.

Yes. We migrate mailboxes, history, contacts and calendars from your current provider (old server, Gmail, web host), and schedule the cutover outside working hours.

Microsoft offers dedicated licenses for eligible nonprofit organizations. Tell us your situation and we will check what is available.