Under fifty employees, hiring full-time IT makes no sense, but having nobody costs more. The usual outcome is that whoever is "good with computers" loses their afternoons fixing everyone else's problems.
I take that role off your team. Workstations are set up consistently, documented, secured and ready before the new hire walks in. Day-to-day requests go through one channel and get a same-day answer.
I pay particular attention to onboarding and offboarding, because that is where security problems are created: a forgotten account, an access never revoked, a laptop never collected. Every arrival and departure follows a written checklist.
What people usually ask
Do you come on site?
Yes, across greater Montreal. Most requests are solved remotely the same day.
Is it a monthly plan or hourly?
Both exist. For a team that calls regularly, the monthly plan is almost always cheaper.
Can you prepare workstations before a new hire starts?
Yes. Give me the start date and the machine is set up, configured and tested before day one.